Designed for customer care in telecommunications
Our algorithms have been originally designed for customer care in telecommunications. Certain questions are notoriously hard to fully automate without alienating your customer. Think of questions like: 'Can you help me with my failing wifi?' 'I got a new SIM card and it says no service' 'My fixed line has issues for the third time, can you please help me?'
Thanks to years of experience in your industry and our pretrained algorithms, we are able to automatically recognise the topic and provide suggestions to the agent.