Deepdesk - AI for Contact Centers

Our latest June 2020 blog post is up, read more here...

Artificial Intelligence for Contact Centers

From autocomplete to automated mini-flows: our AI delivers up to 20% cost reduction starting today and becomes smarter automatically with every new customer interaction for tomorrow.

Artificial Intelligence

Our neural networks are trained with your historic data and provide automated suggestions with the best answers to your customer questions. Results are getting better with every new customer interaction.

Copilot → Autopilot

Increase employees response time and concurrency. Our metric is the number of characters automated per conversation, we measure this in realtime $ savings.

Robotic Process Automation

Our AI understands your customer conversations and enables automation of repetitive processes. Making your customers - and your employees - happy, while decreasing operational costs.

Contact Center Automation

Deepdesk is your AI customer support automation platform that understands conversations, enables repetitive processes automation and helps in creating satisfied customers with lower costs.

Autocomplete & Message suggestions

Increase typing speed by 50% with the deployment of autocomplete and realtime message suggestions to your contact center.

Autoflows & Solution suggestions

Solution suggestions are continuously available in realtime during conversations. Agents can invoke autoflows for repetitive questions and answers: decreasing the time-spend per agent.

Personalized Suggestions

We provide unique personalized suggestions specific to your own agents style and your customers history: retaining the personal touch for delighting customers.

Enterprise Recommendation Studio

The studio provides omni-channel content moderation and decision steering for suggestions. You are in charge of what is suggested and in control of the tone-of-voice.

Platform Independent

Deepdesk runs on any infrastructure service provider like Microsoft Azure or AWS and can be served on-premise. Integration with services like Dialogflow or Azure Bot Services for dialog orchestration are available out-of-the-box.

Enterprise ready contact center automation platform

Features

Autocomplete for Agents

Suggests personalised sentences in realtime. Automatically taking into account parts of the day, names and customer data. 'Smart construct' reconsiders new suggestions while using interpunction.

Seamless Integrations

Integrate resolution & text suggestions directly where your agents interact with your customer services or CRM system with our standard widget. Or create a tailored integration on any input field with our SDK.

Recommendation Studio

Manage and moderate suggestions on enterprise level. The multilingual studio enables omni-channel content moderation and decision steering for chat, messaging, e-mail and conversational interactions.

Realtime Insights

Our platform dashboards provide realtime channel-specific insights into utilisation and cost savings including case volume driver reporting and contact center performance.

Auto assist for Customers

Enable customer self-service and increase first-time resolution with up to 12% by offering auto answer suggestions to customers directly in all of your (social media) channels.

Facebook Messenger

E-mail & SMS

Always improving

We help power tens of thousands of conversations across multiple industries. Headquartered in Amsterdam, we have a team of seven people working to help transform how modern contact centers are built and run.

Proven technology

Our technology is trained with 3+ million interactions and is actively used in 20.000 conversations daily, decreasing average handling time by an average of 16%

Reducing cost

Based on the realtime typing speed we measure cost-reductions in actual € or $. Our benchmark is the percentage of characters automated per conversation.

Learning

Results improve automatically by continuously applying our unique machine learning algorithms to your customer service data from 📨 e-mail 📞 voice 💬 chat and 📲messaging in any language.

Integrate

We provide elegant, robust, scalable and flexible integrations or you can build your own with our SDK.

Ready to get started?

Don't take our word for it

See what our clients say about us

We have analysed over two million chats and e-mails and searched for logic in all questions and answers. Deepdesk supports our employees to help our customers faster and in turn make the technology equally more sophisticated.

George de Visser - Director Customer Care Ziggo