Deepdesk blog

Remember Tom Cruise in Minority Report? On a big screen, all the information about the future murder is displayed. His job is to make sense of it, enlarging or reducing pictures, conjuring up contact details and other personal information, dragging in or discarding elements with a wave of... continue reading

Chatbots are great tools, but why are you using them? Don’t try to save money or quickly solve your staffing problems with chatbots. Instead, do it all for your customer and use chatbots for the right purpose. And don't forget your agents.Chatbots, the... continue reading

The pandemic boosted digitization, but most organizations were not at all prepared for how the pandemic would impact them. So, they acted, but not strategically. It is about time to rethink your digital customer service. Otherwise, the next wave of hyper-automation may become your extinct... continue reading

Many organizations struggle with their customer service, facing rising costs and unsatisfied customers. But with the right intention, the right technology, and the right people, you can change things around. Oh, sure, customer service is essential. And, oh sure, it ... continue reading

The COVID-19 crisis forced enterprises worldwide to speed up the digitization of their customer service. And there is no going back. On the contrary, companies will only increase their investment in digital channels, live chat in particular, says the ... continue reading