What is the value of time in customer support?

For the final part of this series, we chose to trust the experts in the field. Continue reading to get exclusive insights from the industry leader who manages to keep a global supply chain running and their agents happy.

"For every action in nature there is an equal and opposite reaction." - Newton's 3rd law of motion. Apparently, it also applies to global mass sales events.

What once started as a sales event in the United States has now turned into a global shopping extravaganza. How did that happen?

Keep the human in the loop. 

Introducing Deepdesk's AI Assistants.

Ready? Game on.

Spoiler alert: Summarizers free up agents so they can focus on listening and interacting with the customer. Hence, having more fulfilling conversations. Check out the instances where it helps.

The very first question is WHY? Why do you want to implement a multichannel approach to your customer support?

Black Friday, end-of-january and summer sales can cause major headaches in the retail sector. Now add in angry customers and multichannel support and you've got yourself an overwhelming customer support job.

By now, every company bigger than the bakery around the corner has received an “AI budget”. Great news! Now what?

From navigating bureaucratic customs regulations to battling all sorts of supply chain disruptions. These hurdles are the daily rhythm in logistics. Now, factor in customer service and the challenge reaches new heights. Let’s explore.

How do you merge the individual touch of personalization with the broad reach implied by scale and get something that makes sense?