Black Friday Series - Pt. 2
"For every action in nature there is an equal and opposite reaction." - Newton's 3rd law of motion. Apparently, it also applies to global mass sales events.
Black Friday Series - pt. 1
What once started as a sales event in the United States has now turned into a global shopping extravaganza. How did that happen?
Pick your AI assistant
Keep the human in the loop.
Meet your new assistant
Introducing Deepdesk's AI Assistants.
Leveling up your Contact Centre AI Game
Ready? Game on.
How Summarizers Make Life Easier for Customer Service Departments
Spoiler alert: Summarizers free up agents so they can focus on listening and interacting with the customer. Hence, having more fulfilling conversations. Check out the instances where it helps.
Multichannel Customer Service: Are you Asking the Right Questions?
The very first question is WHY? Why do you want to implement a multichannel approach to your customer support?
5 Challenges Faced by Retail Companies
Black Friday, end-of-january and summer sales can cause major headaches in the retail sector. Now add in angry customers and multichannel support and you've got yourself an overwhelming customer support job.
Navigating AI Implementation: Addressing the Security Concerns
By now, every company bigger than the bakery around the corner has received an “AI budget”. Great news! Now what?
Top 5 challenges faced by logistics companies
From navigating bureaucratic customs regulations to battling all sorts of supply chain disruptions. These hurdles are the daily rhythm in logistics. Now, factor in customer service and the challenge reaches new heights. Let’s explore.
Personalization at Scale: Crafting tailored experiences across digital channels
How do you merge the individual touch of personalization with the broad reach implied by scale and get something that makes sense?
Predictive support: AI's Crystal Ball for Customer Needs
Keep on reading if you want to know the future
Welcome to the Future of AI for Contact Centers Introducing AI x
The future is here.
Think Human.
Have you ever had a fulfilling conversation with a chatbot? Exactly.
At Deepdesk we’ve embraced a very simple premise: people are not machines, so let’s develop AI technology that doesn’t treat them
as such.
Happy agents, better conversations
Increase NPS, without the cost: Deepdesk's AI technology helps customer support agents to have more fulfilling customer conversations.