How to implement AI in your CX strategy (step-by-step guide)

At Deepdesk, we focus on building CX assistants that make it easier for agents to deliver faster, smarter, and more personalised service, without losing the human touch. If you’re looking to understand what CX assistants really do—and how they can transform your support team—here’s a closer look.

Contact centers have always been about people—helping customers solve problems, find answers, and feel heard. That hasn’t changed. What’s changing is how much of that work AI can now assist with. In 2025, AI is playing a bigger role in contact center automation, but not by replacing agents. Instead, AI is helping automate repetitive tasks, streamline workflows, and free human agents to focus on the conversations that really matter. If you’re thinking about where AI fits into your contact center, here’s what you need to know.

They say “time is money,” but what’s the exchange rate?

For the final part of this series, we chose to trust the experts in the field. Continue reading to get exclusive insights from the industry leader who manages to keep a global supply chain running and their agents happy.

"For every action in nature there is an equal and opposite reaction." - Newton's 3rd law of motion. Apparently, it also applies to global mass sales events.

What once started as a sales event in the United States has now turned into a global shopping extravaganza. How did that happen?

Keep the human in the loop. 

Introducing Deepdesk's AI Assistants.

Ready? Game on.

Spoiler alert: Summarizers free up agents so they can focus on listening and interacting with the customer. Hence, having more fulfilling conversations. Check out the instances where it helps.