CX assistants deep dive with Deepdesk
At Deepdesk, we focus on building CX assistants that make it easier for agents to deliver faster, smarter, and more personalised service, without losing the human touch. If you’re looking to understand what CX assistants really do—and how they can transform your support team—here’s a closer look.
The role of AI in contact center automation: what you need to know
Contact centers have always been about people—helping customers solve problems, find answers, and feel heard. That hasn’t changed. What’s changing is how much of that work AI can now assist with.
In 2025, AI is playing a bigger role in contact center automation, but not by replacing agents. Instead, AI is helping automate repetitive tasks, streamline workflows, and free human agents to focus on the conversations that really matter.
If you’re thinking about where AI fits into your contact center, here’s what you need to know.
AI Assistants: Who’s really running the show?
Why waiting on AI could cost you Customers and productivity
What is the value of time in customer support?
They say “time is money,” but what’s the exchange rate?
Black Friday series - Pt.3
For the final part of this series, we chose to trust the experts in the field. Continue reading to get exclusive insights from the industry leader who manages to keep a global supply chain running and their agents happy.
Black Friday Series - Pt. 2
"For every action in nature there is an equal and opposite reaction." - Newton's 3rd law of motion. Apparently, it also applies to global mass sales events.
Black Friday Series - pt. 1
What once started as a sales event in the United States has now turned into a global shopping extravaganza. How did that happen?
Pick your AI assistant
Keep the human in the loop.
Meet your new assistant
Introducing Deepdesk's AI Assistants.
Leveling up your Contact Centre AI Game
Ready? Game on.
How Summarizers Make Life Easier for Customer Service Departments
Spoiler alert: Summarizers free up agents so they can focus on listening and interacting with the customer. Hence, having more fulfilling conversations. Check out the instances where it helps.
Multichannel Customer Service: Are you Asking the Right Questions?
The very first question is WHY? Why do you want to implement a multichannel approach to your customer support?
Think Human.
Have you ever had a fulfilling conversation with a chatbot? Exactly.
At Deepdesk we’ve embraced a very simple premise: people are not machines, so let’s develop AI technology that doesn’t treat them
as such.
Happy agents, better conversations
Increase NPS, without the cost: Deepdesk's AI technology helps customer support agents to have more fulfilling customer conversations.