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Why Customer Service Agents are Vital for Your Business

What makes companies like Zappos, Chick-fil-A, Starbucks, Disney, Virgin Atlantic, and Coolblue great? Of course, their products and their branding. But what distinguishes them from the competition is their customer service. To be more specific: those companies value their customer servic... continue reading

Using Chatbots with the Right Intention

Chatbots are great tools, but why are you using them? Donโ€™t try to save money or quickly solve your staffing problems with chatbots. Instead, do it all for your customer and use chatbots for the right purpose. And don't forget your agents.Chatbots, the... continue reading

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