Deepdesk blog

Many organizations struggle with their customer service, facing rising costs and unsatisfied customers. But with the right intention, the right technology, and the right people, you can change things around. Oh, sure, customer service is essential. And, oh sure, it ... continue reading

The COVID-19 crisis forced enterprises worldwide to speed up the digitization of their customer service. And there is no going back. On the contrary, companies will only increase their investment in digital channels, live chat in particular, says the ... continue reading

What if automation would make the lives of your employees easier and better? Wouldn’t that be great? So, why is the opposite often the case? Automation makes employees unhappy, frustrated even. ... continue reading

Happy employees are essential for a satisfying customer experience. But where employee happiness matters most, it is the lowest: at contact centers. Among the many factors that cause agents to be unhappy, one aspect is often overlooked: automation. Happy c... continue reading

Customer experience: everybody is talking about it these days, and, to be honest, investing in it. But many customers are becoming less satisfied with service, not more. We guess that automation is messing things up. Here is how. Let us start with two stats:... continue reading