Why waiting on AI could cost you Customers and productivity

A frustrated customer spends 15 minutes on hold, waiting to fix a simple billing issue. Meanwhile, agents are exhausted from answering the same repetitive questions. Sound familiar? It’s the reality for too many businesses, and it’s exactly why more companies are turning to AI to transform their contact centers. For instance, DHL's experience with AI showcases how transformative these technologies can be.

If you’ve been hesitant about AI, now is the time to take a closer look. By 2026, AI is projected to handle over 75% of customer interactions in contact centers, increasing efficiency by up to 40%, according to a Gartner study.

The impact is clear, but if you’re still on the fence, here are three key questions we’ve answered for you about how AI can transform your business—and why you’ll wish you had adopted it sooner.

1- Can AI help your team do more, faster?

Peak business periods like black Fridays, or even just busy Mondays, can leave contact centers feeling like a traffic jam with no end in sight. That’s where AI rolls in, stepping in to save the day. Virtual assistants and chatbots can tackle common, repetitive tasks like checking a balance or tracking an order. This gives agents breathing room to handle more complex cases.

For businesses, improving operational efficiency doesn’t have to mean hiring more staff. With AI, you expand your capacity without scaling up costs. While its impact is most noticeable during high-stress times like holiday rushes.

That’s exactly where Deepdesk’s AI Agent Assist makes a difference. By automating routine inquiries, providing smart reply suggestions, and surfacing instant knowledge assist, Deepdesk ensures agents can handle peak demand with ease, without compromising service quality. Seamlessly integrating with existing platforms, it allows businesses to stay ahead, not just keep up with increasing customer interactions.

2- Are your customers loving their experience?

Nobody sides with a company that leaves customers frustrated. And while good service feels great, unforgettable service builds loyalty, and that’s exactly what AI makes possible.

Imagine this: A frustrated customer, after searching endlessly for a billing fix online, finally decides to call in. Before the agent even picks up, AI has already analyzed their account history and flagged the issue. When the agent joins the call, they already have the context, ready with a solution. That’s how you turn frustration into relief, and relief into loyalty.

This is where Deepdesk’s Agent Assist for Voice steps in. Powered by real-time transcription, it equips agents with instant, relevant insights during live calls, ensuring faster and more effective resolutions.

• Knowledge Assist instantly provides the right information to answer customer inquiries.
• Agent Notifications offer real-time prompts, guiding agents with cues based on the conversation.
• Summarizer automatically generates a call summary, reducing post-call workload and improving efficiency.

The benefits? They’re backed up by proof: a Gartner survey found businesses leveraging AI saw increased customer satisfaction, and you don’t need to overthink why: delighted customers come back.

3- Can AI cut costs without cutting corners?

Rising operational costs are enough to give any business leader a headache. But cutting expenses doesn’t have to mean cutting corners on customer experience. AI flips the script by doing more with less.

Rabobank, handling 7.5 million calls and 2.5 million digital interactions annually, needed a cost-effective way to optimize operations. With Deepdesk, their 4,000+ agents worked more efficiently without increasing staffing costs.

Beyond operational efficiency, Rabobank has seen significant improvements in agent productivity and satisfaction. By leveraging tools like Summarizer, Knowledge Assist, and Chat Autocompletion, the bank reduced Average Handling Time (AHT) by over 60 seconds per interaction, optimizing response times while maintaining high service quality. Additionally, Rabobank’s agents have rated the solution 9/10 in satisfaction, recognizing its impact on speed, accuracy, and overall workflow efficiency.

The result? Lower costs, faster resolutions, and happier customers and agents.

Now what?

Businesses that seize AI's potential in their contact centers are redefining customer service. They’re becoming more efficient, delighting more customers, and creating loyalty like never before. The question is no longer if you should explore AI, but how fast you can start. Implementing AI shouldn’t be random. Start where it makes sense: the key is not to do everything at once but to make strategic moves that solve your business’s current pain points. If you don't know where to start, Deepdesk can guide you through the process, providing the right tools to make this transition seamless and effective.