Customer experience: everybody is talking about it these days, and, to be honest, investing in it. But many customers are becoming less satisfied with service, not more. We guess that automation is messing things up. Here is how.

High cost is an issue in customer service. Is automation the answer? If it were only that simple. Automation of customer service is promising. But only intelligent deployment of automation will help you achieve both employee and customer happiness.

Deepdesk AI helps contact center agents to write faster and easier. We try to improve our AI solution every day. However, we didn't know that adding a small new feature would mean so much for contact center agents.

Imagine you are in a car driving at 90 miles per hour. You're behind the steering wheel, but you are not paying attention. You even doze off for a moment... and that's perfectly fine...

GPT, the AI text generator, has captured the imagination of many, supposedly even being able to write novels. Cool as that sounds, it is designed for and much better with smaller text pieces. So, could we use GPT for customer service? The first results are promising.

Deepdesk saves contact center agents about 20% characters typed. This is easy to measure. But contact centers care most about Average Handling Time (AHT). Measuring the effect Deepdesk has on AHT turned out to be harder than we thought. We found a way to do it.

Most contact center agents are happy with Deepdesk, research shows. It makes them type faster and takes away redundant tasks. But agents could benefit from tutorials and ongoing training. And they had a surprising request.