Which AI Model Should I Use?
A Comprehensive Guide for Customer Service Professionals
Navigating the World of AI
How Your Business Can Level Up Customer Service Satisfaction
Are You Really Going to Summarize All Those Chats?
Let AI do it instead.
5 Reasons Why Customer Service Agents Are Vital to the Success of Your Business
In the age of AI, the role of human customer service agents is evolving.
AI and contact center retention: How happy agents stay longer
Artificial Intelligence (AI) is revolutionizing customer service, transforming how contact centers operate.
Boosting Agent Happiness: AI's Role in Reducing Repetitive Tasks
While AI is known for improving efficiency and customer satisfaction, its role in enhancing agent happiness is often overlooked.
What does AI "Agent Assist" actually mean?
Demystifying AI in customer service
Transforming Contact Centers: How AI-Powered Solutions Enhance Efficiency and Customer Experience
In the ever-evolving landscape of customer service, artificial intelligence (AI) is accelerating change like never before.
Driving Operational Excellence: The Impact of AI on Average Handling Time Reduction
For many businesses, average handling time (AHT) is a vital metric for quantifying customer service satisfaction.
The Power of AI in Web Chat: Enhancing Agent Productivity and Customer Satisfaction
Artificial Intelligence (AI) is revolutionizing the way customer service operates, particularly when it comes to web chat.
3 Things To Consider When Using AI in Your Contact Center
Today’s connected customer journey demands more than just average customer service. The focus is shifting towards high-quality, personalized, and efficient customer service.
What Does Agent Happiness Have to Do with Customer Happiness?
Customer service professionals and stakeholders often grapple with a crucial question: how can we increase customer satisfaction? The answer may surprise you.
Have you ever had a fulfilling conversation with a chatbot? Exactly.
At Deepdesk we’ve embraced a very simple premise: people are not machines, so let’s develop AI technology that doesn’t treat them