Meet your new assistant

We’re excited to announce the latest tool from Deepdesk: AI Assistants. This is more than just an add-on or suite of features. It’s the logical next step in the evolution of AI for customer support teams.

Think of Deepdesk Assistants as a versatile Swiss Army knife for customer support. These powerful new tools can handle a range of tasks, from categorizing customer inquiries to automating routine processes. Assistants can route chats to the appropriate team based on the conversation's content, categorize conversations, and even generate useful on-screen prompts for agents. Reliably. In real time.

Enhancing Agent Capabilities with AI

Assistants are particularly beneficial in assisting agents with complex tasks. For instance, they can take over the initial customer verification process by retrieving necessary data from applications and cross-referencing it with customer-provided information. This not only saves time but also ensures accuracy and compliance with regulations like GDPR.

Moreover, Assistants can help agents with upselling opportunities by providing well-crafted introduction messages for new products or services, based on customer interactions. This helps bridge the gap between customer service and sales, allowing agents to smoothly transition between addressing customer issues and offering additional solutions.

Agents can use Assistants to handle next-best-action recommendations, improving both service quality and sales potential. Assistants can also generate detailed summaries of previous interactions, facilitating smoother handovers between agents and departments without the need for repetitive or inconsistent explanations.

The Future of AI in Customer Support

Looking ahead, the capabilities of Assistants will include more complex, autonomous tasks. This will significantly reduce the workload on human agents, allowing them to focus on more critical aspects of customer service, that is the human interaction of course.

Meet your new assistant…

Assistants represent a significant step forward in AI-driven customer support. By automating routine tasks, providing intelligent recommendations, and enhancing overall service quality, these Assistants are set to transform the way customer support teams operate.

As Deepdesk continues to innovate, the potential for Assistants to evolve into fully autonomous agents holds exciting possibilities for the future of customer service.

To learn more about what Assistants can do for your team, drop us a message. We are always excited to explore new opportunities.

Next on the blog

Learn more about the exciting development in AI capabilities and its potential to transform customer support. Read more here.