Deepdesk blog

Deepdesk AI helps contact center agents to write faster and easier. We try to improve our AI solution every day. However, we didn't know that adding a small new feature would mean so much for contact center agents. We believe in automation. But we also strongly ... continue reading

Imagine you are in a car driving at 90 miles per hour. You're behind the steering wheel, but you are not paying attention. You even doze off for a moment... and that's perfectly fine...Your car drives itself. This so-called level 5 autonomous driving is powe... continue reading

GPT, the AI text generator, has captured the imagination of many, supposedly even being able to write novels. Cool as that sounds, it is designed for and much better with smaller text pieces. So, could we use GPT for customer service? The first results are promising. <... continue reading

Most contact center agents are happy with Deepdesk, research shows. It makes them type faster and takes away redundant tasks. But agents could benefit from tutorials and ongoing training. And they had a surprising request.Helping contact center agen... continue reading

Deepdesk saves contact center agents about 20% characters typed. This is easy to measure. But contact centers care most about Average Handling Time (AHT). Measuring the effect Deepdesk has on AHT turned out to be harder than we thought. We found a way to do it. ... continue reading