Interested in what's happening under the hood? Read all our engineering related posts here.

Automation and Agent Happiness

Chart showing 30% of agents say failing systems hinder them in helping customer
Happy employees are essential for a satisfying customer experience. But where employee happiness matters most, it is the lowest: at contact centers. Among the many factors that cause agents to be unhappy, one aspect is often overlooked: automation. Happy c... continue reading

Interested? Sign up for our newsletter

We will send monthly updates, with our best blogs and other stuff we think might interest you.