Deepdesk blog

Most contact center agents are happy with Deepdesk, research shows. It makes them type faster and takes away redundant tasks. Our survey also makes clear that agents need tutorials and ongoing training. And they want our AI to be even more personalized.... continue reading

Deepdesk saves contact center agents about 20% characters typed. This is easy to measure. But contact centers care most about Average Handling Time (AHT). Measuring the effect Deepdesk has on AHT turned out to be harder than we thought - AHT is subject to many factors. We found a way to d... continue reading