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GPT-2 and Customer Service - Promising Results

GPT-2 and Customer Service - Promising Results
GPT, the AI text generator, has captured the imagination of many, supposedly even being able to write novels. Cool as that sounds, it is designed for and much better with smaller text pieces. So, could we use GPT for customer service? The first results are promising. <... continue reading

Deepdesk Agent Assist AI Gets 7/10

Deepdesk Agent Assist AI Gets 7/10
Most contact center agents are happy with Deepdesk, research shows. It makes them type faster and takes away redundant tasks. But agents could benefit from tutorials and ongoing training. And they had a surprising request.Helping contact center agen... continue reading

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