Remember Tom Cruise in Minority Report? On a big screen, all the information about the future murder is displayed. His job is to make sense of it, enlarging or reducing pictures, conjuring up contact details and other personal information, dragging in or discarding elements with a wave of his hands. He is under pressure. The clock is ticking. Now imagine customer service agents behind that screen.

Customer service agents are mentally overloaded because of all their open tabs. The constant switching between them makes it hard for them to pay attention to the customer. Only by giving them intuitive interfaces can we help them focus. This will boost concurrency and customer satisfaction.

What makes companies like Zappos, Chick-fil-A, Starbucks, Disney, Virgin Atlantic, and Coolblue great? Of course, their products and their branding. But what distinguishes them from the competition is their customer service. To be more specific: those companies value their customer service agents. But what makes customer service agents so important?

It’s easy for us to talk about how Deepdesk’s AI technology can help make the jobs of customer service agents and advisors easier, while at the same time enabling them to have more meaningful conversations with their customers. 

Deepdesk and Google Cloud: changing the CX landscape

The Geneys Xperience: Rabobank and AI Agent Assist 

Harnessing the Power of AI so your Agents want to Stick Around

Artificial Intelligence (AI) is no longer the future of work - it's the present. 

Will AI replace human customer service agents?

In the world of customer service, efficiency is key. But working more doesn't necessarily equate to achieving more.

How AI Can Enhance Meaningful Customer Interactions

Customer service professionals and stakeholders often grapple with a crucial question: how can we increase customer satisfaction? The answer may surprise you.