Deepdesk blog

Customer experience: everybody is talking about it these days, and, to be honest, investing in it. But many customers are becoming less satisfied with service, not more. We guess that automation is messing things up. Here is how. Let us start with two stats:... continue reading

High cost is an issue in customer service. Is automation the answer? If it were only that simple. Automation of customer service is promising. But only intelligent deployment of automation will help you achieve both employee and customer happiness. Excellent customer servi... continue reading

Deepdesk AI helps contact center agents to write faster and easier. We try to improve our AI solution every day. However, we didn't know that adding a small new feature would mean so much for contact center agents. We believe in automation. But we also strongly ... continue reading

Imagine you are in a car driving at 90 miles per hour. You're behind the steering wheel, but you are not paying attention. You even doze off for a moment... and that's perfectly fine...Your car drives itself. This so-called level 5 autonomous driving is powe... continue reading

GPT, the AI text generator, has captured the imagination of many, supposedly even being able to write novels. Cool as that sounds, it is designed for and much better with smaller text pieces. So, could we use GPT for customer service? The first results are promising. <... continue reading