Multichannel Customer Service: Are you Asking the Right Questions?
The very first question is WHY? Why do you want to implement a multichannel approach to your customer support?
5 Challenges Faced by Retail Companies
Black Friday, end-of-january and summer sales can cause major headaches in the retail sector. Now add in angry customers and multichannel support and you've got yourself an overwhelming customer support job.
Navigating AI Implementation: Addressing the Security Concerns
By now, every company bigger than the bakery around the corner has received an “AI budget”. Great news! Now what?
Top 5 challenges faced by logistics companies
From navigating bureaucratic customs regulations to battling all sorts of supply chain disruptions. These hurdles are the daily rhythm in logistics. Now, factor in customer service and the challenge reaches new heights. Let’s explore.
Personalization at Scale: Crafting tailored experiences across digital channels
How do you merge the individual touch of personalization with the broad reach implied by scale and get something that makes sense?
Predictive support: AI's Crystal Ball for Customer Needs
Keep on reading if you want to know the future
Welcome to the Future of AI for Contact Centers Introducing AI x
The future is here.
“Garbage In, Gold Out”
The Untold Power of AI in Sifting Through the Noise
“Garbage In, Garbage Out”
The Risks of Over-Reliance on AI in Customer Service
This is Just the Beginning for AI…
What’s Next?
Which AI Model Should I Use?
A Comprehensive Guide for Customer Service Professionals
Navigating the World of AI
How Your Business Can Level Up Customer Service Satisfaction
Think Human.
Have you ever had a fulfilling conversation with a chatbot? Exactly.
At Deepdesk we’ve embraced a very simple premise: people are not machines, so let’s develop AI technology that doesn’t treat them
as such.
Happy agents, better conversations
Increase NPS, without the cost: Deepdesk's AI technology helps customer support agents to have more fulfilling customer conversations.