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The Impact of Automation on Customer Churn

The Impact of Automation on Customer Churn
Customer experience: everybody is talking about it these days, and, to be honest, investing in it. But many customers are becoming less satisfied with service, not more. We guess that automation is messing things up. Here is how. Let us start with two stats:... continue reading

GPT-2 and Customer Service - Promising Results

GPT-2 and Customer Service - Promising Results
GPT, the AI text generator, has captured the imagination of many, supposedly even being able to write novels. Cool as that sounds, it is designed for and much better with smaller text pieces. So, could we use GPT for customer service? The first results are promising. <... continue reading

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