Transforming Contact Centers: How AI-Powered Solutions Enhance Efficiency and Customer Experience
In the ever-evolving landscape of customer service, artificial intelligence (AI) is accelerating change like never before.
Driving Operational Excellence: The Impact of AI on Average Handling Time Reduction
For many businesses, average handling time (AHT) is a vital metric for quantifying customer service satisfaction.
The Power of AI in Web Chat: Enhancing Agent Productivity and Customer Satisfaction
Artificial Intelligence (AI) is revolutionizing the way customer service operates, particularly when it comes to web chat.
3 Things To Consider When Using AI in Your Contact Center
Today’s connected customer journey demands more than just average customer service. The focus is shifting towards high-quality, personalized, and efficient customer service.
What Does Agent Happiness Have to Do with Customer Happiness?
Customer service professionals and stakeholders often grapple with a crucial question: how can we increase customer satisfaction? The answer may surprise you.
Wouldn’t You Be Frustrated Having to Answer the Same Question 100 Times a Day?
How AI Can Enhance Meaningful Customer Interactions
Work Smarter, Not Harder - Revolutionizing Agent Workflow with AI
In the world of customer service, efficiency is key. But working more doesn't necessarily equate to achieving more.
Will AI replace human customer service agents?
Will AI replace human customer service agents?
5 ways to be better at your work using AI
Artificial Intelligence (AI) is no longer the future of work - it's the present.
5 Tips to Improve Agent Retention
Harnessing the Power of AI so your Agents want to Stick Around
Deepdesk on the road: Genesys Xperience 2023
The Geneys Xperience: Rabobank and AI Agent Assist
Deepdesk and Google Cloud
Deepdesk and Google Cloud: changing the CX landscape
Think Human.
Have you ever had a fulfilling conversation with a chatbot? Exactly.
At Deepdesk we’ve embraced a very simple premise: people are not machines, so let’s develop AI technology that doesn’t treat them
as such.
Happy agents, better conversations
Increase NPS, without the cost: Deepdesk's AI technology helps customer support agents to have more fulfilling customer conversations.