The Power of AI in Web Chat: Enhancing Agent Productivity and Customer Satisfaction
Artificial Intelligence (AI) is revolutionizing the way customer service operates, particularly when it comes to web chat.
3 Things To Consider When Using AI in Your Contact Center
Today’s connected customer journey demands more than just average customer service. The focus is shifting towards high-quality, personalized, and efficient customer service.
What Does Agent Happiness Have to Do with Customer Happiness?
Customer service professionals and stakeholders often grapple with a crucial question: how can we increase customer satisfaction? The answer may surprise you.
Wouldn’t You Be Frustrated Having to Answer the Same Question 100 Times a Day?
How AI Can Enhance Meaningful Customer Interactions
Work Smarter, Not Harder - Revolutionizing Agent Workflow with AI
In the world of customer service, efficiency is key. But working more doesn't necessarily equate to achieving more.
Will AI replace human customer service agents?
Will AI replace human customer service agents?
5 ways to be better at your work using AI
Artificial Intelligence (AI) is no longer the future of work - it's the present.
5 Tips to Improve Agent Retention
Harnessing the Power of AI so your Agents want to Stick Around
Deepdesk on the road: Genesys Xperience 2023
The Geneys Xperience: Rabobank and AI Agent Assist
Deepdesk and Google Cloud
Deepdesk and Google Cloud: changing the CX landscape
VodafoneZiggo and their “super smart support”
It’s easy for us to talk about how Deepdesk’s AI technology can help
make the jobs of customer service agents and advisors easier, while at
the same time enabling them to have more meaningful conversations with
their customers.
Why Customer Service Agents are Vital for Your Business
What makes companies like Zappos, Chick-fil-A, Starbucks, Disney, Virgin Atlantic, and Coolblue great? Of course, their products and their branding. But what distinguishes them from the competition is their customer service. To be more specific: those companies value their customer service agents. But what makes customer service agents so important?
Think Human.
Have you ever had a fulfilling conversation with a chatbot? Exactly.
At Deepdesk we’ve embraced a very simple premise: people are not machines, so let’s develop AI technology that doesn’t treat them
as such.
Happy agents, better conversations
Increase NPS, without the cost: Deepdesk's AI technology helps customer support agents to have more fulfilling customer conversations.